Promoting Accessibility and Inclusion for All Customers

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Michaels is dedicated to making our website,, accessible and usable for all customers, including those with disabilities. We aim to provide an exceptional shopping experience through our online store that allows everyone to discover their creativity and make with joy.

Our Accessibility Commitments

  • We follow web accessibility guidelines and standards, including WCAG and ARIA specifications, to ensure our website is perceivable, operable, understandable, and robust for a wide range of users. This brings our website into conformance with ADA requirements.
  • We regularly monitor and test our website to identify any accessibility issues and make improvements promptly.
  • We offer multiple ways to contact our accessibility team if you encounter any problems or have suggestions. You can reach us by email at or phone at 800-642-4235. Please specify the page and nature of the issue.
  • If we are unable to make a particular page fully accessible, we will provide the information in an alternative format and make all reasonable efforts to accommodate individual needs.

Meeting Diverse Accessibility Needs

There are many types of disabilities that affect how people access online content. We aim to support the accessibility needs of people with:

  • Visual impairments, including screen reader users and those requiring adjustable text size, color contrast, focus, and zoom capabilities.
  • Hearing impairments, through closed captioning of audio and video content.
  • Physical disabilities that impact keyboard or mouse use. We ensure website navigation and interactions are possible without a mouse.
  • Cognitive disabilities that affect how information is processed. We work to present content in clear and understandable ways.

The range of assistive technologies used by people with disabilities is extensive. We appreciate your patience as we continually work to improve accessibility across this diversity of needs and preferences. Our goal is to enable all customers to shop online and unlock their creative potential. Please contact us if you have any concerns or feedback.